Complaints & Disputes
TCO Cert takes the integrity of organic production very seriously. If there is a complaint or dispute against TCO Cert or one of its members, the appropriate actions will be taken
Our Complaint Process
A complaint made to TCO Cert must be made in writing.
It must relate to TCO Cert’s certification activities.
It must have merit based on objective information.
If a complaint is accepted or rejected, the contestant will be notified. All complaints and disputes shall be handled by persons who do not have any conflict of interest.
Complaint Procedure
Complete a “Complaint Registration” form.
Email the completed form to info@tcocert.ca. You may also fax or mail it.
TCO Cert will contact you regarding the pertinent information regarding your complaint.
